Customer Service

Carbon Neutral Shipping

We are pleased to announce that all our deliveries are now carbon neutral! Not only that but we are mitigating twice much as CO2 as is produced by our shipments. This means with every order you make our deliveries will have an overall positive impact on your carbon footprint. 

Independently verified by ClimatePartner, we have carefully mitigated the carbon footprint of our shipping with the following steps:

- Estimated the average weight of our delivery parcels.
- Calculated the delivery distance for each order between the brand and the customer from post code to post code. 
- Calculated the average level of co2 emitted per order and extrapolated this out for the rest of the year with a 10% safety margin.
- Every 6 months we review all orders over the period and mitigate the carbon dioxide produced.

We will be supporting a range of projects over the coming years through this initiative. The first project that we have supported is the Ecomapuá forest projection project in Para, Brazil. This Verified Carbon Standard (VCS) & Social Carbon Standard project conserves over 90,000 hectares of lush & diverse Amazon rainforest whilst providing skills & training for the 94 resident families to help create sustainable forms of income. The second project is a Woodland Carbon Code afforestation initiative in the UK which is creating woodland throughout the UK, creating new habitats for wildlife whilst mitigating carbon dioxide. 

The most recent project that we have supported is a gold standard biomass project helping to mitigate co2 levels.

You can track our climate neutral initiative and the projects we'll be supporting by clicking the link below.