FAQs


HOW DOES YOUR STORE WORK?

Our main mission for our store is to provide a platform which brings together a range of UK brands which have sustainable values, making it easier to live in a more sustainable and ethical way. We have spent a lot of time researching and working closely with our brands and rather than having a large distribution centre whereby all the products get sent to us then are repackaged and sent out to you we think it is more efficient for our brands to deliver direct to you.

HOW DO YOU ENSURE YOUR PRODUCTS ARE SUSTAINABLY AND ETHICALLY MADE?

Our first step before contacting a potential brand is looking at their products and values and assessing whether they are suitable for our platform. Once we have contacted the suitable brands there is then a vetting process where they provide all the relevant information we need to ensure that their values are aligned with ours and that they are selling eco-friendly and ethical products that you will love.

HOW DOES DELIVERY WORK?

Our brands deliver direct to you so if you are ordering from more than one brand you will receive these products separately. Our standard UK delivery time is 3-5 days at a cost of £3.50. Delivery time may vary depending on the brand, for example if the products are handmade to order, we clearly state the delivery time for each product in the postage and packaging section of each product description. You can find out more details about this on our delivery information page.


ARE YOUR PRODUCTS VEGAN-FRIENDLY?

Yes! One of our core values is for all of our products to be vegan-friendly as we want to ensure that everything sold on our site is cruelty free and as environmentally friendly as possible. If you see a product described as vegan friendly this doesn't mean the rest of our other products aren't, this is just for products which might not typically be vegan, e.g. beauty products and soft furnishings. 


WHAT ARE YOUR VALUES PAGES ABOUT?

We want to make it easy to shop by values you may have, e.g. supporting products with recycled materials or those which are plastic free. You can check out our Values Page as well as see our visual tags on the product pages.


ARE MY PAYMENT DETAILS PERSONAL AND SECURE?

We take your privacy and data protection seriously, our payment process is very secure and you can use any Mastercard, Visa or Maestro cards. We also do not share your personal data to any third parties. Here you can find out more about your privacy.


DO YOU SHIP INTERNATIONALLY?

If you are located in Europe, please contact us and we maybe able to ship to you subject to international delivery rates. 


WHAT DO I DO IF I WANT TO RETURN AN ITEM I ORDERED?

We try our best to ensure you will love the items we sell but if you are unhappy with your order or it has arrived damaged please check out our refund policy.


We hope this is helpful for you but if you have any other questions please contact us.

  • Mastercard
  • Visa
  • Maestro